Returns & refunds

RETURNS AND REFUNDS POLICY Last updated: [Date] We want customers to be satisfied with their GoPozz Fashion Store purchases. 1. Return period Eligible products may be returned within 14 days of delivery, subject to applicable consumer law. To request a return, contact [support email] with your order number, the item being returned, and the reason for the request. 2. Return conditions Returned products must be: - Unworn, unwashed, unused, and undamaged. - Returned with their original tags attached. - In their original packaging where reasonably possible. - Accompanied by proof of purchase. Items showing signs of wear, washing, alteration, perfume, makeup, damage, or removed tags may be rejected. 3. Non-returnable products Where permitted by law, the following may not be returned: - Underwear, lingerie, swimwear, pierced jewelry, and hygiene-sensitive products. - Customized, personalized, or altered products. - Gift cards and downloadable products. - Items marked as final sale. - Products damaged through misuse or normal wear. This exclusion does not apply to products that are defective, damaged upon arrival, or incorrectly supplied. 4. Damaged or incorrect orders Inspect your order after delivery. Contact us within 48 hours if an item is damaged, defective, or different from what you ordered. Include your order number and clear photographs of the product and packaging. If the issue is confirmed, we will arrange an appropriate replacement, exchange, repair, or refund. 5. Return delivery costs Customers are responsible for return-delivery costs when returning an unwanted item. GoPozz Fashion Store will cover reasonable return costs when we supplied an incorrect, damaged, or defective product. 6. Refunds Approved refunds will be issued to the original payment method. Original delivery charges are generally non-refundable unless required by law or the complete order was defective or incorrect. After approval, refunds may take approximately 5 to 10 business days to appear, depending on the payment provider or bank. 7. Exchanges Size or color exchanges are subject to availability. If a replacement is unavailable, an eligible refund or store credit may be offered. 8. Contact Returns email: [support email] Return address: [returns address] Customer-service telephone: [telephone number]